Privacy Policy
How Quest Metal Detectors collects, uses, and protects customer information on its website.
Cookies et analyse
Nous utilisons Google Analytics et Cloudflare Web Analytics pour comprendre comment les visiteurs utilisent ce site web, y compris les pages consultées, la localisation approximative, les informations sur l'appareil/le navigateur et la source du trafic. Ces services utilisent des cookies ou des technologies similaires pour produire des statistiques d'utilisation agrégées. Nous utilisons ces informations pour exploiter, sécuriser et améliorer le site web ; nous ne les utilisons pas pour vous identifier personnellement ni pour les vendre. Vous pouvez contrôler les cookies via les paramètres de votre navigateur. Lorsque la législation applicable l'exige, nous demanderons votre consentement avant de déposer des cookies d'analyse non essentiels.
Résumé de la protection des données (GDPR)
Cette section résume la manière dont nous traitons les données personnelles et s'applique aux visiteurs de l'UE/EEE, du Royaume-Uni, et à tous les autres. Lorsqu'elle diffère du texte plus ancien ci-dessous, cette section prévaut.
Quelles données nous collectons
- Les données que vous nous fournissez : nom, e-mail, pays et — lorsque vous enregistrez un produit ou contactez le support — modèle du produit, numéro de série, détails d'achat et contenu de votre message.
- Données de commande : lors d'un achat, votre e-mail et vos coordonnées de livraison/facturation sont traités afin d'exécuter la commande. Les données de carte bancaire sont saisies directement auprès de notre prestataire de paiement ; nous ne voyons ni ne stockons jamais les numéros complets de carte.
- Données collectées automatiquement : adresse IP (localisation approximative uniquement), type d'appareil et de navigateur, pages consultées et source de référence, via des cookies d'analyse — uniquement après votre consentement.
Pourquoi nous les utilisons (finalités et base légale)
- Pour exécuter les commandes et fournir l'assistance que vous demandez — exécution d'un contrat.
- Pour envoyer des actualités produits et du marketing, lorsque vous y avez consenti — consentement (vous pouvez le retirer à tout moment via le lien de désabonnement).
- Pour sécuriser, exploiter et améliorer le site web grâce à des analyses agrégées — consentement pour les cookies non essentiels ; sinon notre intérêt légitime à disposer d'un site fonctionnel et sécurisé.
Tiers (sous-traitants) avec lesquels nous partageons des données
Nous ne vendons pas vos données personnelles. Nous partageons le minimum nécessaire avec des sous-traitants agissant selon nos instructions :
- Google Analytics (Google LLC) — statistiques agrégées d'utilisation du site. Chargé uniquement après consentement.
- Cloudflare (Cloudflare, Inc.) — hébergement/CDN du site et analyse web respectueuse de la vie privée. Analyse chargée uniquement après consentement.
- Stripe (Stripe, Inc.) — traitement des paiements lors du passage en caisse. Stripe reçoit vos informations de paiement et de contact pour traiter la transaction.
- Brevo (Sendinblue SAS) — envoi d'e-mails transactionnels et marketing aux abonnés.
- Supabase (Supabase, Inc.) — stockage back-end pour les demandes d'assistance et les données de service associées.
Combien de temps nous les conservons
Nous conservons les données personnelles uniquement le temps nécessaire à la finalité de leur collecte : les données de commande et d'assistance aussi longtemps que requis pour la garantie, la comptabilité et les obligations légales ; les données de contact marketing jusqu'à votre désabonnement ; les données d'analyse sous forme agrégée selon les paramètres de conservation du prestataire. Nous supprimons ou anonymisons les données lorsqu'elles ne sont plus nécessaires.
Vos droits
Sous réserve de la législation applicable, vous pouvez demander l'accès, la rectification ou la suppression de vos données personnelles ; vous opposer à certains traitements ou en demander la limitation ; retirer votre consentement ; et demander la portabilité de vos données. Pour exercer un droit, ou pour toute question relative à la vie privée, contactez-nous à info@questmetaldetectors.com. Vous avez également le droit de déposer une réclamation auprès de votre autorité locale de protection des données.
Consentement aux cookies
Les cookies essentiels nécessaires au fonctionnement du site sont toujours actifs. Les cookies d'analyse non essentiels (Google Analytics, Cloudflare Web Analytics) ne se chargent qu'après votre acceptation dans la bannière de cookies. Vous pouvez modifier ou retirer votre choix à tout moment en effaçant les données de stockage de ce site dans votre navigateur.
QUEST METAL DETECTORS.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting QUEST METAL DETECTORS.com, you are accepting the practices described in this Privacy Notice.
1. COLLECTION OF INFORMATION
A. Purpose.
The information we learn from customers allows us to personalize and continually improve the total shopping experience at QUEST METAL DETECTORS.com. Here are the types of information we gather.
B. Types.
a. User Supplied Information. We receive and store any information you enter on our Web Site or give us in any other way. Information that we collect can be: items searched for, name and address (to fulfill an order placed), e-mail address, items stored in a wanted item list, buying and searching patterns, gift registries, any reviews submitted and accompanying information, credit card information supplied, shipping information, and financial information, which may include Social Security numbers and Driver”s License numbers. This list is not exclusive, and may be altered without notice based on information that you supply voluntarily.
b. Right to Refrain from Giving Information. You have the right to refrain from giving us certain information, but then you might not be able to take advantage of all of our features or order our products.
c. Cookies. When you access our site, information is received and stored by us. The most significant information is stored in the form of cookies, or small storage files that transmit your electronic identity to the Web Site that you visit. Like most Web Sites, we use cookies to identify you as a return visitor to the site. We receive and store certain types of information whenever you interact with us. Visit the Web Site to see examples of the information we receive.
d. E-mail Communications. We communicate and make special offers available via email. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from QUEST METAL DETECTORS.com if your computer supports such capabilities. We often receive email lists from other companies who offer similar services to ours. To avoid sending duplicate emails to our customers, we compare our customer list to these lists received from other companies. If you do not want to receive e-mail or other mail from us, please adjust your e-mail contact preferences.
e. Information from Other Sources. From time to time, we receive information about you from other sources and add it to our account information. Visit the Web Site to see examples of the information we receive.
C. More about Cookies
a. Description. Cookies are alphanumeric identifiers that we transfer to your computer”s hard drive through your Web browser to enable our systems to recognize your browser and to provide enhanced features such as accelerated purchasing, customized and personalized shopping suggestions, personalized greetings, and storage of items in your shopping bag between visits.
b. User Choices. All Web browsers have the ability to accept cookies, reject cookies, or to prompt the user before accepting them. The help portion of the toolbar of you browser will tell you how to select the option that suits you best. However, accepting cookies allows you to take full advantage of some of the best and most advanced features that we have to offer.
2. SHARING OF INFORMATION
A. General. The information that we collect about our customers is critical to our business. We respect and value this information and do not want to jeopardize the flow of information between our customers and the site. Therefore, we are not in the business of selling this information to other Web Sites or businesses. We work closely with our affiliated businesses. Our affiliated businesses operate according to this privacy policy or follow practices at least as protective as those described in this Privacy Notice. We operate, provide services, or sell product lines jointly with these businesses.
a. Third Parties. There will be some transaction that involved a third party. You will clearly be able to tell when a third party is involved in your transactions, and we must share customer information with those third parties to fulfill the order placed by the customer.
b. Agents. Due to the nature of our operation, it is necessary to employ other companies and individuals to perform functions on our behalf. Agents are often used to assist with fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These agents have access to only the personal information needed to perform their functions, and may not use it for other purposes.
c. Promotional Offers. Occasionally we send offers to selected groups of QUEST METAL DETECTORS.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please log into your account and adjust your contact preferences. To take full advantage of the site and the tremendous savings offered, we recommend that you choose to receive these offers.
d. Business Transfers. To improve the offerings and selection at our Web Site, we may sell or buy stores, subsidiaries, or business units in the future. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). Also, in the event that QUEST METAL DETECTORS Inc, or substantially all of its assets are acquired, customer information will likely be one of the transferred assets.
e. Protection of QUEST METAL DETECTORS.com and Others. It is sometimes necessary to release account and other personal information when we believe it is appropriate to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights property, or safety of QUEST METAL DETECTORS.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Under no circumstances, however, does this include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this privacy policy. f. With Your Consent. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
3. INFORMATION SECURITY
A. Software Used. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input.
B. Order Confirmation. We reveal only the last five digits of your credit card numbers when confirming an order. To process an order, it is necessary to transmit the entire credit card number to the appropriate credit card company.
4. USER CHOICES WITH REGARD TO ACCESS OF INFORMATION
A. General. You always have the right to refrain from providing any information. This may have an impact on use of the site and on the ease of making purchases or taking advantage of certain unique features of the site.
B. Customer Communication. If you do not want to receive e-mail or other mail from us, please indicate such when prompted on our Web Site. (You cannot waive the applicability of the Terms of Use and other legal notices, such as this Privacy Notice, and if you elect not to receive or read those notices, they will still govern your use of QUEST METAL DETECTORS.com, and it is your responsibility to review them for changes.)
C. Cookie Choices. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, affecting the acceptance of cookies means that you may not be able to use such important features as accelerated ordering and customized product suggestions.
5. CHILDREN
We do not sell products for purchase by children. We do sell children”s products, but only for purchase by adults. If you are under 18, you may use QUEST METAL DETECTORS.com only with the involvement of a parent or guardian.
7. TERMS OF USE, NOTICES, AND REVISIONS
A. Acceptance of Terms of Use. By visiting QUEST METAL DETECTORS.com, you accept that your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concerns about privacy at QUEST METAL DETECTORS.com, please send us a thorough description to DetectMAx Inc 3943 Irvine Blvd Ste527, Irvine CA 92620 , and we will try and resolve it.
B. Revisions. Because our business changes constantly, we reserve the right to periodically revise our Privacy Notice and the Terms of Use. Prior to making these changes, we will e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes.
C. Applicability. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
8. INFORMATION YOU GAVE US
A. General. Information is collected from you when you do the following activities: search, buy, participate in a contest or questionnaire, or communicate with customer service.
B. Examples. For example, information would be collected when a user came to the site, searched for a product, placed an order through the site or a site affiliate, added items to your want list, called or e-mailed customer service, completed a questionnaire or a contest entry form, and employ other notification services, such as QUEST METAL DETECTORS.com delivery and QUEST METAL DETECTORS.com sale reminders.
C. Information That Could be Supplied. As a result of any of the above actions, it is possible that you will supply us with such information as your name, address, and phone numbers; credit card information; purchase and shipping recipients, including addresses and phone number; and other financial information required to complete orders.
9. AUTOMATIC INFORMATION
A. General. As discussed earlier, our systems collect information that is sent over the internet without your control.
B. Examples. Some examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers and product suggestions; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web Site, including date and time; cookie number; and products you viewed or for which you searched.
C. Software Used. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
10. INFORMATION FROM OTHER SOURCES
Occasionally, we supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud.
11. INFORMATION YOU CAN ACCESS
A. General. Information collection and processing is designed to better assist you in shopping and using our site.
B. Examples. You can access some of the information that we collect and process. Examples of information you can access easily at QUEST METAL DETECTORS.com include up-to-date information regarding recent orders; payment settings (including credit card information and gift card information); recommendations (including recent product view history, and prior order history); and shopping lists.
Correction. You can correct some of the information about you that we collect and process by sending us a written request at the following or postal address: QUEST METAL DETECTORS 3943 Irvine Blvd, Ste 527 Irvine CA 92602.